Freshcotton | FRESHCOTTON

Can I pick up my delivery?

Unfortunately this is not possible. We are working with an automated warehouse so the option to pick up your delivery is not possible. Although, it is possible to select a pick-up point in your neighborhood to collect your order.

What are the shipping costs?

Country	Shipping costs
The Netherlands	Standard shipping costs €3,50. Free shipping on orders above €75,00. Same Day delivery € 10,00. Free Same Day delivery on orders over € 250,00.
Belgium, Germany	Standard shipping costs € 3,50. Free shipping on orders over €75,00.
United kingdom, France	Standard shipping costs € 10,00. Free shipping on orders over € 200,00.
Poland, Czech Republic, Hungary, Luxembourg, Austria, Denmark, Liechtenstein, Slovakia, Monaco, Slovenia, Lithuania, Sweden, Ireland, Latvia, Spain, Italy , Estonia, Denmark, Portugal, Greece, Finland, Croatia, Romania, Bulgaria, Serbia, Bosnia and Herzegovina	Standard shipping costs € 20,00.
Switzerland, Norway, Iceland	Standard shipping costs € 35,00.
Rest of the world	Standard shipping costs € 61,00.

Our customer support may contact you regarding additional shipping costs in case your order will be above €750 and needs to be shipped in multiple XL shipping boxes.

You may be required to pay additional costs as customs duties, VAT and other import fees in your country.

Do you also deliver during weekends?

For our orders within The Netherlands it is possible to get your order delivered on Saturday if your order is placed on Monday till Friday 23.30 CET. Be aware that this is a goal and that it is not always possible to guarantee this. Orders placed in the weekends will be processed the first Monday after and you will receive the package the latest on Tuesday.

For our orders outside The Netherlands, it depends per carrier if they are able to deliver in the weekends.

What is the estimated delivery time?

During the week from Monday till Friday you can place your order before 11.30 CET and get it delivered the same day, this is only available for orders within The Netherlands! To choose this option extra costs will be added. All orders placed after 12.00 CET but before 23.30 CET will be delivered the next day. Orders placed on Saturday before 17.00 CET will be delivered on Monday. Orders placed on Saturday after 17.00 CET will be delivered on Tuesday.

See the list down below for the estimated delivery time in business days for orders outside The Netherlands:

Australia 6-8

Belgium 1-2

Canada 5-6

Curacao 4-8

China 9-15

Germany 2-3

Indonesia 4-9

Italy 3-6

Japan 4-7

France 2-3

New Zealand 5-7

Norway 2-4

Russia 8-14

Spain 3-5

Turkey 5-8

United Kingdom 2-3

United States 3-6

South Africa 5-8

Sweden 2-4

Switzerland 2-3

My order is delayed

We do our best to ship your order within the given estimated delivery time. However, small mistakes can happen and several factors may cause a small delay. No worries, our support team will assist you when needed.

My package is missing

If this happens, please let us know as soon as possible via email, phone or chat! The standard procedure will contain a research with the carrier to see where your package is. This can take about 8 business days. We kindly ask you to check up on your neighbours in the meantime.

Shipping & Delivery